Privacy Policy

Privacy Policy

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by urbus.in through customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as " Sales Channels ").

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean urbus.in. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of urbus.in’s business partners, advertisers, sponsors or other sites to which urbus.in provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with urbus.in and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

We ensure that every transaction you conduct online is in a safe and secure environment. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.

We want you to feel confident about using website to plan and purchase your travel tickets, so we are committed to protecting the information we collect. While no Website can guarantee absolute security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies. Any information which is specifically mentioned by us as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein. If you are more comfortable with giving your credit card information over phone, you can call our Customer Service Centre on Toll Free number. If you have any additional queries or concerns, please Contact us , and we will reply within 24 hours.

Payment Mode

We accepts payments through 'wire transfer', and 'credit cards’. Credit card holders can use American Express, MasterCard and Visa credit card to pay the amount. On-line credit card payment system is widely used and is safe. Except our service provider, your credit card details will not be shared with anyone. Once you are through with bookings such as transportation,, all the transaction details will be sent to you. In addition to the amount billed, an extra service tax of 2% will be added to your billed amount.

Cancellation Refund Policy

The tickets booked through our site are cancellable depend on the cancellation policy of the bus operators not through policy of the site owner. Please note that the cancellation fee and cancellation period may differ from one bus operator to another. Please contact any of our executives for complete details or enter your ticket number on the print ticket tab to read the cancellation policy for your ticket. We reconcile all booking and cancelled transactions on our system with operators and payment gateways on transaction + 10 days. All online transactions which got failed and whereas we received the payment from the payment gateway, will be automatically refunded by the system once confirmed from the payment gateway and operators (Bus).A email will be sent to your email id registered with us. Please note in refund cases, the concerned bank may take 4-7 days to post a credit to your account. In cases, where you are not satisfied with the resolution. You may drop a mail to the mail id in our contact us page. These requests will be accepted only after +10 days of the transaction. Thank you for using our services.

Eligibility to transact with urbus.in

You must atleast 18 years of age to transact directly with urbus.in and also to consent to the processing of your personal data.

Changes to the privacy policy

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.